Cancellation Policies and Loyalty Programs

Policies and Procedures

Appointment & Cancellation Policy 

Reservations are subject to availability and must be guaranteed with a credit card, so please have your card available when calling.

Please note that once an appointment is booked, unless we hear otherwise, we’ll be expecting you. Since our appointment times are reserved especially for you, cancellations must be 24 hours prior to your scheduled appointment to avoid being charged in full for the missed or skipped appointment.

Courtesies

Please arrive at least 15 minutes prior to the start time of your first service to ensure proper time to check-in and relax. We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full-service fees.

 

Prices & Gratuities

Prices listed are per person. As payment for spa services or retail, we currently accept Visa, MasterCard, American Express, Discover Card,  and cash.

Gratuities are not included and are unable to be added on any Credit Card or Gift Card. The recommended gratuity range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion. Gratuities can be paid in cash, personal check or through the Venmo app.

 

Loyalty Program

To promote continued wellness, consistent results, and also to say thank you, you may join the loyalty program at no cost to you! You will receive 10 points for every massage and for every 100 points you will get 50.00 off your next session!

Get in Touch

437 Boylston Street, 5th Floor

Boston, MA 02116

Email. caitlyn.b@rnb-wellness.com

Phone. 978-390-0198

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© 2020 by RNB Wellnes